Lifetime Replacement Guarantee
Need a new size? Replacement? Or style change?
We understand that damage happens, styles change and fingers grow. So rest assured, we have an easy and affordable solution.
Should you wish to exchange your ring in the future, we offer our Lifetime Replacement Guarantee.
*Made to Order and Custom Rings are not eligible.
| Request Your Replacement |
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How much does it cost?
We have simplified our replacement costs. Should you wish to exchange your ring (for another of equal value), we will discount your new ring by a massive 55%.
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How to apply?
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Important Information
This is not a warranty. It is a paid exchange program that offers an affordable replacement.***
Is wear and tear covered by a warranty?
Wear and tear is the damage that occurs to your ring as a result of being worn/handled and is not considered a manufacturing fault. Wear and tear is not covered under a warranty, much like driving your car and getting a scrape is not covered by the dealership, or staining your shirt is covered by the store.
*Please note: Tungsten, titanium, and ceramic rings are extremely hard. So hard they will not bend under pressure. They will instead break, chip or shatter if enough pressure or a strong enough drop occurs. As this is a property of the metal, much like glass will break or fabric will tear with enough force, it is not considered a fault and not covered under a warranty.
What is considered wear and tear?
Scratches, scuffs or marks***
Terms and Conditions
The Lifetime Replacement Guarantee is only applicable for tungsten and titanium rings purchased by Elk and Cub.Replacement rings must be of equal or lesser value. The difference in price will not be refunded if exchanged for a ring of lesser value, but you will be able to exchange for a ring of the original purchase price in the future.
Coupon codes and discounts cannot be used on a Lifetime Replacement.
We do not guarantee the same design for life. Styles and stock change over time. Should we no longer offer a design you may choose another design that is currently available on our store.
We do not accept returns for rings sold via our Lifetime Replacement Guarantee.
We only ship to the following destinations: Australia, New Zealand, United States & Canada.
Return shipping costs are only covered for the following destinations: Australia, New Zealand, United States & Canada. If you are returning a ring from outside of these destinations, you will need to organise and pay for your return shipping costs, and your ring must be returned prior to us sending a new ring.
The Lifetime Replacement Guarantee is not available on custom rings or custom sizes. This means custom rings or custom sized rings cannot be replaced with this guarantee.
The Lifetime Replacement Guarantee is void if your ring is lost. You must return your current ring purchased through our store to be eligible for the guarantee.
We do not allow for this guarantee to be used to exchange for multiple items. For example, if you buy a $200 ring you cannot use this guarantee to replace that ring with 2x $100 rings. All exchanges are on a ring for ring basis.
For orders with multiple purchases (two or more rings), the fee to exchange is applicable to each individual ring. For example, if you purchase two rings and wish to replace both, you will be charged two replacement fees.
Lifetime Replacement Guarantee costs are subject to change. Current prices are not guaranteed for life. Terms and conditions may change.
In the event that Elk and Cub ceases trading or is sold the Lifetime Replacement Guarantee will be void.